When a loved one passes away, it can be one of the most upsetting and difficult times that family members will ever experience, and arranging the funeral is top of the relatives' to-do list. This can be problematic if the death occurs outside of normal office hours or during the holiday season. For this reason it's important that your funeral home is able to respond quickly and sensitively to enquiries from bereaved families 24/7, 365 days a year.
A live answering service could be extremely helpful in providing out of hours cover for your funeral business. Read on to find out more.
Part of your job as a funeral director or funeral home staff member is to provide support and guidance to bereaved families. Imagine how upsetting it could be for someone whose close relative has just died to find themselves faced with having to leave a message on a voicemail service or having their call placed on hold.
Virtual receptionists (live operators) can be specially trained to listen to your clients sympathetically. They can also be taught to ask directed questions to which they can provide accurate answers and guidance. Family members can be guided through the process of planning a viewing or open casket service, as well as being given guidance on what happens at the funeral and information on the type of service they could choose.
Your business will also be able to take calls from hospice staff, hospitals and the police around the clock. The virtual receptionist will be able to collect and pass on all the crucial information that's required. This can be extremely helpful in spreading the work load of your staff as they won't be faced with an answerphone full of messages at the start of every working day. A live answering service also allows you and your staff to concentrate on providing personal support to relatives and fully focus on putting in place the crucial arrangements for the funeral service, burial or cremation.
There's also the benefit of being able to allow your staff time off for holidays without worrying that your business will be left shorthanded.
If you run a funeral business, you could really benefit from using a live answering service to support your staff. This could be a great asset to include in your promotional literature as prospective families will be able to see how important 'customer service' is to your business. Why not have a chat with a provider that offers live messaging services to discuss how specially trained staff could help you?Share